Returns + Exchanges

 

Thank you for shopping at A M Gems!

If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 15 days of the original purchase of the product. To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days

  • The product is in its original packaging

  • The product isn't worn or damaged

  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return. Please contact us before you send the product: By email: customerservice@amgemsshop.com. Send the product with its original packing and the receipt or proof of purchase, to: 13101 Preston Rd., Ste.110-1002, Dallas, TX, 75240

Shipping charges: Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from A M Gems.

Damaged items: If you received a damaged product, please notify us immediately for assistance.

Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. Contact us If you have any questions about our Returns and Refunds Policy.

Please contact us by email: customerservice@amgemsshop.com